Information we collect and how we use it
When you register with Florstar and/or place an order, we need to know your name, delivery address, credit or debit card number and expiry date, e-mail address and telephone number. This information allows us to fulfil your order and notify you of the status of your order.
We may also ask you to give us optional contact information, for example your fax number and demographic information like your age.
If you subscribe to our mailing lists for new release and other information, you will be asked to specify the areas in which you are interested so that we can tailor the information which we send to you to cover the topics and merchandise which we believe you might be interested in.
We may, from time to time, send with your ordered products, inserts advertising the goods or services of unrelated third party companies. We do not pass on your personal data to these third party companies.
We may also use your information for the purpose of providing you with information about any special offers or features of our web site which we think may be of interest to you and for related marketing purposes
We use your IP address to help diagnose problems with our server and to administer our web site. Your IP address is also used to help identify you and your details on our database.
We monitor customer traffic on an aggregate basis in order to help us develop and improve our web site for the benefit of our customers. In order to enhance your use of the web site you will be given a session ID which will only last for the duration of that visit to the site. Each time you visit the site you will have a different session ID.
Cookies help us to recognise when you next visit our web site and note the advertisements displayed to you. This allows us to tailor the service we provide to your preferences.
You can usually change your browser so that it will not accept cookies.
Security of your information
We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. We use secure socket layer software (SSL) to encrypt all of your personal information including your credit card number and your name and address. Florstar's internal procedures cover the storage, access and disclosure of your information.
Non-disclosure to third parties
Unless we have your express consent, we will only disclose your personal data to third parties if this is required for the purpose of completing your transaction with us. This is subject to the proviso that we may disclose or transfer your data to a partner company where you have supplied information via a site which is co-branded with that partner company or to members of our own group. If personally identifying data about you may be shared with a partner company, we will tell you before we collect or transfer the data so that you may opt out of this transfer if you wish.
We use your information only as set out in this Policy and will not sell, rent or pass your information on to others for marketing purposes without your express consent
Florstar may however provide aggregate statistics about our customers, sales traffic patterns and related site information to reputable third-party vendors and relevant affiliate partners, but these statistics will include no personally identifying information. We may also release account information where we believe in good faith that this release is reasonably necessary to comply with the law.
The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. Florstar shall not be responsible for any detrimental reliance you place on this web site or its contents.
Florstar is providing this site and its contents (including any downloadable data or software) on an 'as is' basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, Florstar makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.
The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Florstar how so ever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.
Neither Florstar nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Our web site may contain hyper-links. These hyper-links connect you to sites of other organisations which are not our responsibility. We have used our reasonable endeavours in preparing our own web site and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other web sites. Therefore, no mention of any organisation, company or individual to which our web site is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of Florstar.
All design, text, graphics and the selection or arrangement thereof are the copyright of Florstar or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of Florstar is strictly prohibited.
All trade marks, product names and company names or logos used in this site are the property of their respective owners. No permission is given by Florstar in respect of the use of any such trade marks, product names, titles or logos and such use may constitute an infringement of the holder's rights.